GENERAL

What is Rooki?

Rooki is a high performance superfood beauty company that believes that what you feed your skin is just as important as what you feed your body. We create formulas that are inspired by superfoods and activated by science, resulting in intelligent and luxurious products that deliver immediate relief and long-term results.

What are Superfoods?

Kale, lingonberries, starfruit and matcha - these are some of the most concentrated foods on Earth. Also known as superfoods, these are special foods that are rich in compounds such as antioxidants, vitamins and fatty acids, that are considered beneficial to a person's health. Think of them as the superheroes of the food world.

The superfoods in Rooki were specially selected because they contain the right amount of antioxidants, enzymes, vitamins and minerals to actually do something. They nourish, protect and reduce inflammation in skin. When used in optimal concentrations, they deliver a buffet of nutrients that results in glowing, healthy skin.

To learn more about our ingredients, click here.

What are some of your beliefs?

We believe in helping your skin unlock its true potential by blending the best of nature and science - clean, superfood ingredients with high performing actives - to create supercharged products with results you can see and feel. We believe that everyone deserves to have good skin and that is why we continue to innovate and push the boundaries of cosmetic science.

Do you test on animals?

Our products are 100% cruelty-free. All our products are tested on real human girls, and never on animals.

Where is Rooki made?

All our products are made with the latest skincare technology and active ingredients from Japan. They are compatible with any skin type and play well with other products. Our superfoods are sourced from all over the planet, from deep within the Amazonian rainforest to specialty farms in Japan.

Where do you ship to?

Please refer to Shipping section to see the latest updates on international deliveries.

What are the benefits of opening a Rooki account?

We strongly encourage all customers to open a Rooki account. This will allow you to keep track of all your order information. You can also save your address, which can help to speed up any future checkouts. Opening a Rooki account also adds you to our Rooki Rewards program and mailing list, where you can get exclusive updates on our newest launches and promotions.

PRODUCTS

Are Rooki products safe for sensitive skin?

Our products are the perfect treat for sensitive skin. We try our best to deliver great results with minimum irritancy, and this includes leaving out endocrine-disrupting preservatives like parabens and barrier-destroying agents like sulfates. However, if you have exceptionally sensitive skin or are concerned about any reactions, we suggest doing a simple patch test. Our full ingredients are also listed on our product page to help you identify any possible sensitivities.

Are Rooki products fragrance-free?

Our products are formulated without artificial fragrances, which means that you can smell our fresh ingredients even before it hits your skin. That's because we don't believe in hiding the scents that result from our unique blend of super fruits, berries, greens, roots, herbs, flowers and mushrooms. Skincare should be for everyone - even people with sensitive skin.

How long can my products last?

To find out how long your product lasts, either look for the expiration date on the bottom of your jar or find the PAO (period after opening) symbol printed on the packaging. The number next to the M (eg. 12M) is how many months the product will stay fresh after it's been opened.

For a truly fresh experience, store your goodies in a cool and dry place away from direct sunlight. This will help preserve the potency and nutritional integrity of our product.

When will you be launching new products?

Rooki is a work in progress, and will always be. It has always been our intention to create products that are fresh, modern, and most importantly, purposeful - ones that you'll reach for everyday. Although we cannot reveal them yet, we do have a number of products in our pipeline that we would love to share with you when the time is ripe.

Can I use Rooki during pregnancy?

Please consult your doctor to ensure that our products are aligned with your pregnancy plans.

SHIPPING RATES & PAYMENTS

To Singapore

Enjoy FREE shipping for orders above 50 SGD.

For orders below 50 SGD, a fee of $3.50 SGD will be charged.

All orders are tracked and dispatched within 1-3 working days. You will receive a tracking code which you can use to check the status of your parcel.

Estimated delivery timeline: 2-5 working days. Orders are shipped via Ninjavan.

To South East Asia

LATEST UPDATES: International shipping will resume in 2021 with new charges.

We are currently working on resuming worldwide shipping. Thank you for your patience and do check back for updates!

For international shipping, please note that the recipient is responsible for bearing the cost of any import taxes, customs duties and fees, which are levied once the shipment reaches its destination. Additional charges for customers clearance may be incurred, depending on your country's custom laws. Rooki Beauty has no control over these charges and cannot provide any estimate on how much it may cost.

Estimated delivery timeline: 6-12 working days, subjected to customs clearance. Orders are shipped via FedEx.

To Rest of the World

LATEST UPDATES: International shipping will resume in 2021 with new charges.

We are currently working on resuming worldwide shipping. Thank you for your patience and do check back for updates!

For international shipping, please note that the recipient is responsible for bearing the cost of any import taxes, customs duties and fees, which are levied once the shipment reaches its destination. Additional charges for customers clearance may be incurred, depending on your country's custom laws. Rooki Beauty has no control over these charges and cannot provide any estimate on how much it may cost.

Estimated delivery timeline: 6-12 working days, subjected to customs clearance. Orders are shipped via FedEx.

Who is responsible for import taxes, customs duties and fees?

For international orders, the recipient will be responsible for any and all custom fees, import taxes, tariff or duties levied by your government, which will be levied once the parcel reaches its destination.

Please note that these charges are usually collected by the shipping agency / courier upon delivery and that we will be unable to estimate the costs beforehand as it is highly dependent on your location.

We will also be unable to fulfil any requests to declare a value other than the total value of what has been purchased.

How can I check the status of my order?

Once your order has been placed, you will receive a confirmation email. You will also be sent a shipment email with your tracking number, once your parcel has been shipped. All online orders are dispatched with within 1-3 days. Orders placed on Saturdays, Sundays and Public Holidays are processed the following business day.

What forms of payments do you accept?

We currently accept Visa, Mastercard, Amex and payment via PayPal, Apple Pay and Shop Pay.

GIFT CARDS & PROMO CODES

I would like to buy a Rooki gift card

You can buy our gift card here. Please note that this is an e-gift card, no physical copies will be mailed. After you make your purchase, you will be sent an automated email with the gift card code which you can then forward to your recipient with your own personal message.

Can I use a promo code to buy your gift card?

Promo codes can only be applied to products, not gift cards.

Can your gift card be used more than once?

Yes, provided there is still balance in the gift card.

Does your gift card have an expiry?

Rooki gift cards have no expiry date, so you can take your time to consider the best option for your skin.

Can your gift card be used to pay for shipping?

Yes, gift cards are applied to the final order total, which includes any shipping fees.

Can your gift card be used with promo codes?

Yes, gift cards are a form of payment and can be used with promo codes.

Can I use more than one promo code at a time?

You can only use one promo code for each order. In some cases, promo codes may be redeemed once per person. All promo codes are only available for a limited time period and cannot be redeemed once expired. Please note that Rooki reserves the right to rescind a promo code at any time, and that misuse of promo codes will result in order cancellation.

RETURNS & EXCHANGES

What is your return & exchange policy?

All purchases made on Rooki are final and not eligible for return or exchange. However, if you have received a defective product or different product from the one you've ordered, we're sorry! Please notify us immediately at hello@rookibeauty.co so we can make things right.

Can I change or cancel my order?

Yes, but only on orders that have not been dispatched for delivery. Please email our friendly customer service team as soon as possible regarding this. Once your order has been shipped out, we will be unable to recall or cancel it as it will be passed to our 3rd party delivery provider.

I made a mistake with my address. Help!

Please email us as soon as possible with the correct address. It would be great if you could provide your mobile number as well so we can get our delivery provider to contact you.

BUSINESS

I am interested in retailing your products in my store. Who can I contact? 

For business enquries, drop us a message at hello@rookibeauty.co

I would love to feature Rooki and your products. How can I get in touch?

For press and media enquiries, drop us a message at hello@rookibeauty.co

I am interested in working at Rooki. What are your current openings?

For career opportunities, please search Rooki Beauty on Cultjobs as we typically post our openings there.